Shipping & Returns
Expected Shipping Times
We will make every attempt to ship out your order as soon as possible. Usually all products are shipped within 1-4 days after payment.
NOTE: Shipping times are contingent upon product availability and carrier turnaround time.
Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday or Sunday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses.
Also feel free to check back on our Order Status page which will show updates as your order is fulfilled. (Only available for registered customers)
Orders are shipped for Monday through Friday delivery. Weekend delivery is not available.
Shipping Costs: 5,95 Euro (Orders above 250,- Euro will be shipped free) within Germany - 7,95 Euro to the in the checkout process offered Countries.
Bulky goods like the Flowatch® with suitcase we have shipping costs of 29,98 Euro for shippings outside Germany.
All mentioned prices are inclusive 19% VAT.
14 Days Money Back Guarantee
If you are not satisfied with any of the products shipped by Weathertec Equipment, we'll be happy to refund your payment. Just be sure to contact our Customer Service within 14 days* after receiving your shipment Please see the following Returns & Exchange Section for procedures.
To receive a full refund for the return of a device or accessory, merchandise must be in like-new condition with no visible damage or wear. If damage is found to have been caused by the customer, the refund will be voided and the product will be returned at the customer's expense.
Weathertec Equipment Return Policies
Virtual products can not be returned or exchanged. Virtual products include downloadable applications & content and gift certificates.
Exchanges/Returns
Our 14-day Money Back Guarantee allow you to return any equipment purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.
1. Call Customer Service at 0049 51 36 / 89 55 60 or email returns@weathertec.de and submit a request. Be prepared to provide our customer service representative with your name and order ID number.
2. Box the product(s), making sure to include all the original packaging, any included accessories, a copy of the original packing list, and mail to:
Return Processing Time and Notification:
Once Weathertec Equipment -W.Peil Handelsvertretung has received your returned item(s), we will process your return. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange, Weathertec Equipment will notify you via telephone or email.
Return Shipping:
Shipping charges for return product(s) to Weathertec Equipment - W.Peil Handelsvertretung are the responsibility of the customer. Weathertec Equipment - W.Peil Handelsvertretung recommends that you always ship the product(s) with a shipper that can be tracked. Weathertec Equipment - W.Peil Handelsvertretung cannot be held responsible for lost products unless there is a signature proof of delivery.
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf.
Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 14 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 14 days or you will be billed for the additional quantity, even if you didn't order it.
Damaged in shipping
If your shipment was damaged in transit we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.
