Cancellation Rights and Returns
4. 1. The following right to cancel does not apply for sealed goods if you open or damage (unseal) the packaging.
You are no longer bound to your order if you cancel it within 14 days of receiving the goods. Cancellation need not include an explanation but must be made in writing on a permanent data carrier or by returning the actual article. Maintenance of this deadline means timely dispatch of your cancellation to Weathertec GmbH - Schulstr.12 - 31303 Burgdorf - Germany.
In the event of a cancellation, we will remunerate any payments already received upon receipt of the returned merchandise. You are obliged to return to us the goods - for which the risk will be borne by us - if you have not already done so when sending us your letter of cancellation.
You will be responsible for bearing the costs of returning the goods.
4.2. In the case of queries regarding returns, please
- Send an e-mail to firstname.lastname@example.org or
- Telephone Customer Service on 0049-(0)-5136-89 55 60.
4.3. In case of non-packageable goods (over 30 kg) the right of return can be exercised by declaring the request for return in writing, e.g. by postcard. The timely dispatch of the goods or of the request for return shall suffice to comply with the time-limit.
4.4. In the event that prior to the return the bought article has not only been inspected but also used by the Customer as intended, Weathertec GmbH shall be entitled to claim compensation for the loss of value incurred by such use. In order to avoid compensation, please handle goods with care and avoid traces of use.
4.5. Excluded from the right of return are goods which were made according to the specifications of the Customer or clearly personalised, software insofar as the seal has been removed by the Customer, as well as blistered products and goods - due to their nature - cannot be returned.
4.6. The costs of the return have to be borne by the Customer. However, this does not apply in cases where consumer has a statutory right to cancel the contract (e.g. because the goods are defective).